FAQ

Frequently Asked Questions

What is the difference between solid and engineered flooring?

Solid Timber Flooring is made from a single piece of hardwood, typically 19mm thick. It can be sanded and polished multiple times over its lifetime and offers a timeless, high-end finish.

Engineered Timber Flooring is made from a real timber veneer (usually 3–6mm thick) bonded to a stable plywood or HDF core. It’s more cost-effective, quicker to install, and performs better in environments with changing humidity.

In short:
Choose solid if you want a long-lasting, traditional floor that can be refinished many times.
Choose engineered if you want a similar look at a lower cost.

  • We use 2-pack water-based polyurethane coatings, which are low-odour, durable, and eco-friendly.
  • Dry to walk on (light foot traffic): 24 hours after final coat
  • Furniture placement: Minimum 3 days
  • Full curing time: Up to 7 days (avoid heavy traffic during this time)

We use modern dust-extraction equipment to minimise dust, but a light film of dust is still expected. We recommend covering sensitive electronics and removing or protecting nearby furniture and surfaces.

Not always, but we do recommend staying elsewhere during coating, especially during final coats, to avoid walking on the floor or affecting the finish. Also, some areas may be blocked off completely during drying.

  • Use a microfibre mop and a pH-neutral timber floor cleaner
  • Avoid excess water – never wet mop
  • Do not use steam mops – they can damage the coating and timber
  • Sweep or vacuum regularly to remove grit that can scratch the floor
  • Use felt pads under all furniture
  • Lift, don’t drag, heavy items
  • Use rugs or mats in high-traffic areas (after full curing)
  • Keep pet nails trimmed
  • Place mats at entry points to catch dirt and moisture

In most cases, yes. We’ll assess your current floor and do our best to match timber species, board size, and finish. Some variation is natural with timber, but we’ll advise you on the best approach.

We are often booked several weeks (or months) in advance, especially during peak seasons. We recommend booking as early as possible. We also maintain a cancellation list for urgent or flexible jobs.